1. What services are available for subscriptions and information?

Customers that want to subscribe to an Advanced Internet Service or require additional information can do so through any of the following:

• Accessing the ICE web page at www.grupoice.com
• Call toll free at 115.
• Calling 800-Cliente/ 800-254 3683
• Send an e-mail to: telegest@ice.go.cr.
• Visiting a Telecommunications Service Agencies

2. What are the numbers for reporting loss of service?

Service*: Service 119

Service calls will be attended only for ICE equipment and its proper functionality.

3. Will the ICE resolve problems when the CPE and Splitter belong to the client?

Yes. The ICE will attend service calls, with the exception of those that are caused by malfunction of the CPE.

4. Which is the procedure for reporting a breakdown?

Before of reporting a breakdown the client will be sure of the following:

•  To verify that your equipment or the internal net (if you configured it) don't have damage.

•  To verify that the equipments are connected correctly to the electric current.

Once you have reviewed the previous aspects the client can call free to the 119 or the 115, where a specialized group will attend your request. The client can report the breakdowns during the 24 hours, the 365 days of the year.